Cancellation Policy

Termination by the guest:

In the event of a cancellation the booker must confirm in writing to Greystone Cottages their intention to cancel, at the earliest opportunity.

Cancellation fees are as follows:

Cancellation within 48 hours of making the booking is subject to 100% refund of the amount paid, unless within this time check-in has occurred. Upon check-in no refund is due.

Cancellation more than 4 weeks from the date of arrival will be charged at 25% of the booking value and any additional monies received for the booking will be refunded.

All other cancellations will be subject to the property being re-sold for the entirety or part duration of the booking. Greystone Cottages will consider a refund at its sole discretion, less any shortfall in the resale value and less a handling fee of £50, in the event the property is re-let.

Cancellations due to one of the following reasons occurring after the booking maybe considered for a full or partial refund.

• Death, illness or significant injury of you or any member of the travelling party or of *relative, excluding pets. Doctors note/death certificate may be requested as proof of claim.
• Disorganisation or disruption of any UK mainland public transport service due to strike, lock out, riot or civil commotion on which you rely to reach your holiday home. Tickets may be requested as proof of claim.
• Any member of the travelling party being required to undertake jury service or appear as a witness at a court of law providing you have had your written request for an alternative date refused.
• Police requiring the presence of any member of the travelling party following fire or theft at your home or place of business.
• Any member of the travelling party receiving notification of redundancy within one month of the holiday start date, which qualifies for statutory payment under current legislation.
* Spouse, partner, child, parent, parent-in-law, brother, sister or fiancé(e)

Exclusions:

• Any recurring, chronic, or continuing illness or condition and pre-existing medical conditions or injuries.
• Pregnancy or giving birth when the expected date of birth is within two months of the start of your holiday.
• Epidemic or pandemic as declared by the World Health Organisation, Department of Health or DEFRA.
• Drug addiction or alcoholism.
• Failing to follow proper medical advice.
• Certain hazardous sports or pastimes (definition available on request).
• Travelling against medical advice.
• Bad weather.
• Disinclination to travel.
• Divorce, separation or personal relationship breakdown

Cancellations under these circumstances will be at the sole discretion of Greystone Cottages and proof maybe requested as part of the claim.

Termination by Greystone Cottages:

Greystone Cottages have the right to cancel a booking at any time if the booker or any of the guests are suspected to be in breach of any of the obligations set out in these terms and condition. A refund is subject to the termination clauses outlined below.

In the unlikely event that Greystone Cottages have to cancel a booking, then they will endeavour to make suitable, alternative arrangements for your holiday. If this cannot be arranged, then a full refund will be provided. Compensation, however, cannot be provided.


Refunds

Refunds can take up to 7 working days and will be return to the payment method that was used to make the original payment.